PERSONNEL SPECIFICATION
Applicants must provide evidence that, by the closing date, they meet the following criteria:
ESSENTIAL
Qualifications and Experience
1. a minimum of two GCE A levels OR equivalent or higher qualification PLUS a minimum of two years’ customer facing role within the last seven years OR a minimum of three years’ experience in a customer facing role, within the last nine years
2. current full driving licence that permits the driver to drive a vehicle up to 7.5 tonnes (C1)
3. a minimum of one years’ experience of contributing to the promotion and delivery of customer services to a diverse range of people, including children and older people, in a face to face environment
4. experience of using current ICT systems/applications in an information and learning context
Knowledge and Skills
5. good organisational skills including ability to prioritise and meet competing deadlines
Other Requirements and Constraints
6. ability to work a mix of mornings, afternoons, evenings and weekends as required, both in base and at other service points
7. have no criminal record which would prevent working with children, young people and adults at risk.
8. must have access to appropriate transport to meet the needs of the service.
The above essential criteria will be used for shortlisting purposes. If deemed necessary essential criteria may be enhanced and/or Desirable may be used for shortlisting.
NB: In addition shortlisted candidates will be expected to demonstrate the following essential requirements throughout the selection process.
Knowledge and Skills
• knowledge of legislative requirements associated with the driving and maintenance of vehicles
• competence in use of MS Office, including MS Outlook, Word and Excel
• knowledge and interest in books and reading
• good organisational skills including ability to prioritise and meet competing deadlines
• ability to interpret statistical information
• problem solving skills.
Personal Qualities and Attributes
• ability to lead, manage and motivate a team
• positive approach to customer service and engaging with customers (internal and external) through oral and verbal communication
• ability to work on own initiative and without supervision to meet targets/deadlines
• sensitive, approachable, assertive, confident
• tactful and diplomatic
• flexible
• resilient.
DESIRABLE
1. have completed the required 35 hours training and achieved the Certificate of Professional Competence (CPC); hold a Driver Qualification Card (DQC) and digital tachograph card
2. a minimum of two years’ experience in a public, academic or specialist library within the last seven years
3. relevant experience of driving of a large vehicle (up to 7.5 tonnes) within the last five years
4. experience of managing staff.
The panel reserves the right to enhance the criteria if necessary
Where a competition identifies more appointable candidates than there are available vacancies, a Reserve List may be created in order of suitability for further appointments within Libraries NI. This may be used to fill the same or like vacancies with a similar job description and personnel specification and on the same salary scale, normally within the same location/department without further testing of merit.
LIBRARIES NI IS AN EQUAL OPPORTUNITIES EMPLOYER
TERMS AND CONDITIONS
This is a temporary appointment. The successful candidate will be employed on NJC terms and conditions of service and membership of the Northern Ireland Local Government Pension Scheme is automatic for persons eligible to join. Further information about pensions is available on the NILGOSC website www.nilgosc.org.uk
Annual Leave entitlement for the full leave year is 23 days (pro rata for part time posts) increasing to 30 days after 5 years' service. in addition there are usually 12 statutory holidays.
Where applicable the appointment will be subject to satisfactory completion of all procedural and pre-employment checks.
Where applicable the successful candidate will be subject to a probationary period of six months.
An unpaid meal break of 30 minutes will normally be taken by employees who are contracted to work 4 hours or more per day.
Travelling and Subsistence
Travel expenses at rates approved by Libraries NI will be paid in respect of approved journeys necessary as an employee of Libraries NI.
Mobility Clause
The post will be located in an agreed location, or at any alternative premises as may be reasonably required and may be subject to change following consultation with the post holder.
Excess Fares
If you are in receipt of excess fares, this provision will cease on appointment.
Driving Test
The recommended candidate will be required to successfully complete an assessed driving test as part of their pre-employment checks.