Applicants must provide evidence that, by the closing date, they meet the following criteria:
ESSENTIAL
Qualifications
1. a minimum of five GCSE/GCE O levels at grades A*-C / 9-4 or equivalent, including English and Maths or equivalent/higher qualification
Experience
2. at least one years’ experience working with the public in a face to face customer focused environment.
3. experience of using current Information Communication Technology (ICT) for accessing, selecting and using information
4. experience of working in a team environment.
Knowledge and Skills
5. good oral and written communication skills
Other Requirements and Constraints
6. able to work a mix of mornings, afternoons, evenings and weekends as required, both at base and in other service points as required.
7. have no criminal record which would prevent working with children and/or adults at risk.
The above essential criteria will be used for shortlisting purposes. If deemed necessary essential criteria 2 may be enhanced and/or Desirable may be used for shortlisting.
NB: In addition shortlisted candidates will be expected to demonstrate the following essential requirements throughout the selection process.
Knowledge and Skills
• proficiency in the use of e-mail and the internet to support people using online services/current technology
• knowledge of books and reading, library resources in all formats
• good interpersonal skills
Personal Qualities and Attributes
• ability to work co- operatively in a team environment
• positive approach to customer (internal and external) service
• ability to prioritise tasks and work to deadlines
• approachable and confident
• tact and diplomacy
• open and engaging personality
• flexible
Desirable
1. experience of supporting, contributing to or delivering events or activities
2. experience of providing a face to face service to a diverse range of the public, which must include evidence of working with children and older people, in a customer focused environment
3. experience of working in a public, academic or specialist Library
SHORTLISTING
Shortlisting will be carried out on the basis of the information provided against each specific criterion as presented on the application form. Applications will first be considered against the essential criteria. Where necessary enhanced criteria and/or desirable criteria may be applied.
Only shortlisted candidates will be called to the next stage of the selection process.
Reserve Lists
Where a competition identifies more appointable candidates than there are available vacancies, a Reserve List will be created in order of suitability for up to 12 months to fill the same job role, normally within the same location/geographical area without further testing of merit.
We are an equal opportunities employer. We welcome applications from all suitably qualified persons. All appointments will be made on merit.
TERMS AND CONDITIONS
These are temporary appointments. The successful candidate will be employed on NJC terms and conditions of service and membership of the Northern Ireland Local Government Pension Scheme is automatic for persons eligible to join. Further information about pensions is available on the NILGOSC website www.nilgosc.org.uk
Where applicable the appointment will be subject to satisfactory completion of all procedural and pre-employment checks.
Annual leave entitlement for the full leave year is 23 days (pro rata for part time posts) increasing to 29 days after five years’ service. In addition, there are usually 12 statutory holidays.
Where applicable the successful candidate will be subject to a probationary period of six months.
An unpaid meal break of 30 minutes will normally be taken by employees who are contracted to work four hours or more per day.
Travelling and Subsistence
Travel expenses at rates approved by Libraries NI will be paid in respect of approved journeys necessary as an employee of Libraries NI.
Mobility Clause
The post will be located in an agreed location, or at any alternative premises as may be reasonably required and may be subject to change following consultation with the post holder.
Excess Fares
If you are an employee of Libraries NI and in receipt of excess fares, this provision will cease on appointment.
Information on the selection process is detailed in Libraries NI ‘Guidance Notes for Applicants.’ It is important that applicants refer to these notes when completing their application form.
LIBRARIES NI IS AN EQUAL OPPORTUNITIES EMPLOYER
To view Libraries NI’s privacy statement please visit www.librariesni.org.uk or ask Human Resources staff for a copy.