PERSONNEL SPECIFICATION
Applicants must provide evidence that, by the closing date, they meet the following criteria:
ESSENTIAL
Qualifications and Experience
1. a minimum of two GCE A levels OR equivalent or higher qualification PLUS a minimum of two years’ customer facing role within the last seven years OR a minimum of three years’ experience in a customer facing role, within the last nine years
2. current full driving licence that permits the driver to drive a vehicle up to 7.5 tonnes (C1)
3. a minimum of one years’ experience of contributing to the promotion and delivery of customer services to a diverse range of people, including children and older people, in a face to face environment
4. experience of using current ICT systems/applications in an information and learning context
Knowledge and Skills
5. good organisational skills including ability to prioritise and meet competing deadlines
Other Requirements and Constraints
6. ability to work a mix of mornings, afternoons, evenings and weekends as required, both in base and at other service point
7. have no criminal record which would prevent working with children, young people and adults at risk.
8. must have access to appropriate transport to meet the needs of the service.
The above essential criteria will be used for shortlisting purposes. If deemed necessary essential criteria may be enhanced and/or Desirable may be used for shortlisting.
DESIRABLE
1. have completed the required 35 hours training and achieved the Certificate of Professional Competence (CPC); hold a Driver Qualification Card (DQC) and digital tachograph card
2. a minimum of two years’ experience in a public, academic or specialist library within the last seven years
3. relevant experience of driving of a large vehicle (up to 7.5 tonnes) within the last five years
4. experience of managing staff.
It is essential that candidates provide sufficient details, using examples and dates where appropriate to demonstrate that they meet these requirements. It is not sufficient to simply list duties and responsibilities. Libraries NI will not make assumptions from the title of the post or the nature of the organisation as to the skills and experience gained. If you fail to provide sufficient detail, including the appropriate dates needed to meet the essential criteria, your application will be rejected.
SELECTION PROCESS
SHORTLISTING
Shortlisting will be carried out on the basis of the information provided against each specific criterion as presented on the application form. Applications will first be considered against the essential criteria. Where necessary enhanced criteria and/or desirable criteria may be applied.
Only shortlisted candidates will be called to the next stage of the selection process.
NB: In addition shortlisted candidates will be expected to demonstrate the following essential requirements throughout the selection process.
Knowledge and Skills
• knowledge of legislative requirements associated with the driving and maintenance of vehicles
• competence in use of MS Office, including MS Outlook, Word and Excel
• knowledge and interest in books and reading
• good organisational skills including ability to prioritise and meet competing deadlines
• ability to interpret statistical information
• problem solving skills.
Personal Qualities and Attributes
• ability to lead, manage and motivate a team
• positive approach to customer service and engaging with customers (internal and external) through oral and verbal communication
• ability to work on own initiative and without supervision to meet targets/deadlines
• sensitive, approachable, assertive, confident
• tactful and diplomatic
• flexible
• resilient.
Reserve Lists
Where a competition identifies more appointable candidates than there are available vacancies, a Reserve List will be created in order of suitability for up to 12 months to fill the same job role, normally within the same location/geographical area without further testing of merit
This job description is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor prescriptive. Libraries NI reserves the right, in consultation with the post holder, to amend the job description to meet the changing needs of the organisation.
LIBRARIES NI IS AN EQUAL OPPORTUNITIES EMPLOYER
We welcome applications from all suitably qualified persons. All appointments will be made on merit.
Guidance Notes for Applicants
Application forms should be completed in conjunction with the Notes of Guidance for Applicants which may be downloaded with the application pack from Libraries NI staff Intranet: Guidance Notes for Applicants
TERMS AND CONDITIONS
This is a temporary appointment. The successful candidate will be employed on NJC terms and conditions of service and membership of the Northern Ireland Local Government Pension Scheme is automatic for persons eligible to join. Further information about pensions is available on the NILGOSC website www.nilgosc.org.uk
Where applicable the appointment will be subject to satisfactory completion of all procedural and pre-employment checks.
Where applicable the successful candidate will be subject to a probationary period of six months.
An unpaid meal break of 30 minutes will normally be taken by employees who are contracted to work 4 hours or more per day.
Travelling and Subsistence
Travel expenses at rates approved by Libraries NI will be paid in respect of approved journeys necessary as an employee of Libraries NI.
Mobility Clause
The post will be located in an agreed location, or at any alternative premises as may be reasonably required and may be subject to change following consultation with the post holder.
Excess Fares
If you are in receipt of excess fares, this provision will cease on appointment.
Driving Test
The recommended candidate will be required to successfully complete an assessed driving test as part of their pre-employment checks.
Libraries NI complies with the AccessNI Code of Practice regarding the handling, use, storage etc. of Disclosure of Information. Applicants requiring further information on this should refer to AccessNI’s website www.accessni.gov.uk
Libraries NI has adopted a ‘Smoke Free Workplace Policy’.
To view Libraries NI’s privacy statement please visit www.librariesni.org.uk or ask Human Resources staff for a copy.