• Profile

Head of Service (North and West Region)

Location:
North and West Region
Salary Range:
£61,276 to £64,254 per annum NJC Points 58 – 61
Working Hours Per Week
36
16 Apr 2021
Vacancy Type:
Permanent - Full Time
Job Purpose and Information
The Head of Service post is a senior leadership post (3rd tier level) within Libraries NI.  As a member of Libraries NI’s Strategy Group the postholder will be expected to make a substantial contribution to the development and implementation of Libraries NI’s corporate strategy, working with the Senior Management Team and the Libraries NI Board and Committees. 

The postholder will contribute as a member of Libraries NI’s Senior Leadership Group to the corporate leadership and direction of Libraries NI.  

S/he will act as a senior point of contact with stakeholders, politicians and the public in
support of the Senior Management Team. S/he will be required to represent Libraries NI’s
interests with a wide range of stakeholders and to engender sound and productive internal
and external relationships in support of Libraries NI’s business.

S/he will be responsible for the project management of multiple projects including, large multi-million pound projects. 

S/he will be responsible for corporate, business and service planning to support the delivery and development of public library services in general and in relation to designated geographic areas and service-wide and/or specialist functions.  

S/he will be responsible for the delivery of high quality, effective and efficient library services in designated geographic areas and in relation to service-wide and/or specialist functions.   

S/he will be the budget holder for services within designated geographical areas and in relation to designated service-wide and/or specialist functions.  

S/he will be responsible for staff within designated geographical areas and staff working on designated service-wide and/or specialist functions.   

Heads of Service will be expected to work collaboratively to ensure that library services develop in a consistent and coherent manner in line with Libraries NI’s strategic direction. 
Job Description:
Responsible to:  The Director of Library Services

Responsible for:
1. Corporate, business and service planning to support the development, implementation, monitoring, delivery and evaluation of public library services in general, and in relation to designated geographic areas, and service-wide and/or specialist functions.
2. Managing Projects. 
3. Being a senior point of contact with stakeholders, politicians and the public in support of the Senior Management Team.
4. Providing senior expertise based on professional knowledge to Senior Management and the Board.
5. Staff in a geographical area and staff working on designated service-wide and/or specialist functions.
6. The efficient and effective use of resources including managing and controlling devolved budgets in support of effective library services, ensuring financial probity, regularity and value for money. 
7. Promoting and supporting high standards of corporate governance. 
 
Main Duties and Responsibilities
 
Corporate Responsibilities

1. Work with the Senior Management Team and Libraries NI’s Board and Committees to develop and implement Libraries NI’s corporate strategy.
2. Contribute to the corporate leadership and direction of Libraries NI.
3. S/he will act as a senior point of contact with stakeholders, politicians and the public in support of the Senior Management Team. S/he will be required to represent Libraries NI’s interests with a wide range of stakeholders and to engender sound and productive internal and external relationships in support of Libraries NI’s business.
4. In conjunction with the Senior Management Team develop and implement annual and multi-year plans in order to implement Libraries NI’s corporate strategy.
5. Work with the Senior Management Team in ensuring that all strategic proposals are connected in a manner that promotes a consistent and co-ordinated approach to the delivery of services.
6. Support the work of the Senior Management Team in ensuring effective integration of the corporate and business plans with the resource allocation model.
7. In conjunction with the Senior Management team develop and implement appropriate performance indicators, benchmarks and standards to measure the quality and impact of services. 
8. Manage multiple projects including multi-million pound projects.
9. Lead and manage processes for consulting and communicating with both current service users and those not engaging with the service to ensure the development and delivery of customer-focused services that are responsive to community needs and achieve a high level of customer satisfaction.
10. Promote Libraries NI within the library profession locally, nationally and internationally through formal and informal involvement with professional organisations and networks and their activities at a senior level. 
11. Work collaboratively with other senior officers of Libraries NI to advance the vision, aims and policy objectives of Libraries NI.

Geographic Area

1. Lead and manage the delivery of effective public library services in a designated Area in line with Libraries NI’s vision, aims and objectives, ensuring that services meet statutory requirements and are relevant to the needs of local communities.
2. Monitor performance against corporate, business and local plans, reporting to the Senior Management Team and Board of Libraries NI, as required.
3. Develop and implement Plans which are in line with Libraries NI’s Corporate and Business Plan and which incorporates agreed Departmental targets and performance indicators; monitor progress against the Plan and take necessary action where appropriate to bring about improvements. 
4. Manage and direct the work of staff in the Area, ensuring appropriate levels of delegation of responsibility and accountability and the establishment of clear standards and targets for performance.
5. Ensure that the skills, competencies and knowledge of staff within the Area are developed to support service priorities.
6. Be the budgetholder for services within the Area, ensuring that resources are deployed in pursuance of Libraries NI’s objectives and be accountable for effective financial monitoring and control.
7. Ensure the provision of professional library expertise in all capital development programmes in the Area.
8. Lead and manage processes for ensuring continuous improvement in services and ensure that they are embedded in the Area.
9. Lead and manage processes to engage with statutory, voluntary and community organisations in the Area to enhance the services available for the people of the area.
10. Represent Libraries NI’s interests on Community Planning Partnerships and other local planning forums. 
11. Ensure that services provided in the Area demonstrate Libraries NI’s commitment to the promotion of equality, inclusion and diversity and that policy in this area is actively implemented and developed. 
12. Lead the development and implementation of risk management strategies within the Area and ensure the maintenance of relevant
 
Risk Registers
 
Service-wide and/or Specialist Functions

1. Lead the development of policy in relation to designated service-wide and /or specialist functions ensuring that the policy is evidence-based and in line with Libraries NI’s strategic direction, corporate culture and statutory obligations.
2. Advise and support the Libraries NI Board and its committees on the formulation, development and implementation of policy.
3. Develop relevant and timely implementation plans; monitor, review and evaluate policy implementation and use the information to inform future developments.
4. Monitor performance against corporate, business and implementation plans, reporting to the Senior Management Team and Board of Libraries NI, as required.
5. Manage and direct the work of designated staff relating to the service-wide and/or specialist functions ensuring appropriate levels of delegation of responsibility and accountability and the establishment of clear standards and targets for performance.
6. Ensure that the skills, competencies and knowledge of staff are developed to support service priorities.
7. Be the budget holder for budgets associated with the service-wide and/or specialist function ensuring that resources are deployed in pursuance of Libraries NI’s objectives and be accountable for effective financial monitoring and control.
8. Ensure the development and implementation of risk management strategies.

This job description is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor prescriptive. Libraries NI reserves the right, in consultation with the postholder, to amend the job description to meet the changing needs of the organisation.
Personnel Specification/Terms and Conditions:
Essential Criteria
Applicants must provide evidence that, by the closing date, they meet the following essential criteria:

1. Hold a professional library qualification; and evidence of continuous professional development.
2. Experience of successfully managing complex organisational change.
3. A minimum of three years’ experience, gained within the last seven years, of leadership at a senior level* of library services.
4. At least three years’ experience of personal accountability for budget management in an organisation and an understanding of the responsibilities involved in safeguarding and accounting for public funds.
5. Experience of working with a range of stakeholders both internally and externally to successfully deliver agreed organisational aims and objectives.

Desirable Criteria
1. Chartered Librarian with CILIP or equivalent.

Further Clarification 
*Senior Level is defined as having experience of taking decisions that impact at a strategic level and affect the service or organisation in which the applicant is working and/or leading on the provision of detailed advice on such issues at a strategic level. (Applicants will be required to provide an organisational chart(s) which show their position in the structure of the organisation(s) to which they refer.)

It is essential that applicants provide sufficient details, using examples and dates where appropriate to demonstrate that they meet these requirements.  It is not sufficient to simply list duties and responsibilities.  Libraries NI will not make assumptions from the title of your post or the nature of the organisation as to the skills and experience gained.  If you fail to provide sufficient detail, including the appropriate dates needed to meet the essential criteria, your application will be rejected.

Libraries NI reserves the right to enhance these criteria at shortlisting stage. If deemed necessary criterion 3 and/or 4 may be enhanced to 5 years.

Closing Date for receipt of applications is 23:59 on Friday 16 April 2021

LIBRARIES NI IS AN EQUAL OPPORTUNITIES EMPLOYER


Interview Criteria
Shortlisted candidates will be invited to interview and will be expected to demonstrate at interview that alongside the person specification criteria they meet the requirements of the Libraries NI Competency Framework i.e.

Creates vision and gives direction
Develops, promotes and achieves quality outcomes
Manages resources and risk
Develops people
Understands and builds relationships
Manages and develops self.

These competences will be used as an integral part of the selection process.  Definitions of the competences and illustrative behaviours are set out in the following Competency Framework.   

Recruitment and Selection Process 

Libraries NI operates an online recruitment and selection process.

Completed applications, containing all the relevant information must be submitted online 

Applications must be submitted not later than 23:59 on Friday 16 April 2021. 


It is the applicant’s responsibility to ensure that the application form is fully completed and submitted by the closing date.  Incomplete application forms or CVs will not be considered.

It is therefore essential that applicants indicate on their application form how, and to what extent, their qualifications, skills and experience are relevant to the essential criteria outlined.  

Failure to provide sufficient information in support of an application on or before the closing date will not be considered as grounds for an appeal.
 
Initial screening
All applications received by the closing date will be screened to check that they have been fully completed and valid. Incomplete application forms will not be considered. 

Shortlisting
All valid applications will be considered by the selection panel to determine if they meet the essential shortlisting criteria.  The selection panel will assess information provided against each specific criterion as presented on the application form.  Applications will first be considered against the essential criteria.  Where necessary, enhanced criteria may be applied.

Only shortlisted candidates will be invited to the selection process.

Selection Process**

The selection process will consist of a Presentation followed by an interview carried out by the selection panel and will consist of:
a PowerPoint presentation on a topic that will be notified to the candidate in the invitation to interview letter.  Candidates will be advised about the time limit for the presentation and that the panel will ask questions on the detail of the presentation.  
a series of questions to assess whether the candidate meets the agreed standard in respect of the six key areas identified in the Libraries NI Competency Framework.  
 
Key Recruitment Dates Timetable
The proposed timetable for the selection process is shown below.
Shortlisting: Monday 19 April 2021
Selection Process: Tuesday 27 and Wednesday 28 April 2021
 
**Please note that due to the current covid-19 restrictions candidates may be invited to attend for interview remotely via zoom.  Details of interview arrangements will be confirmed to applicants whose application has been successfully shortlisted.
 
TERMS AND CONDITIONS OF APPOINTMENT 

Employer:
Your employer will be Libraries NI. You will be directly accountable to the Director of Library Services.

Contract:
This appointment is offered on a permanent basis.

The first 26 weeks of service (or a period of extension agreed by Libraries NI) are probationary, at the end of which, subject to a satisfactory performance report, the appointment will be confirmed.

Salary:
£61,276 to £64,254 per annum NJC Points 58 – 61 
The successful candidate shall normally be placed on the salary range minimum.  

Progression through the pay range will be stepped annual incremental progression.
The appointee will be employed on NJC terms and conditions of service.  The Joint Negotiating Committee for Local Authorities is responsible for reaching agreement on pay.  

Pension Scheme:
Libraries NI will automatically enrol the postholder into the Northern Ireland Local Government Officers Superannuation Committee (NILGOSC) pension scheme.  The pension contribution rate is currently 8.5%, linked to salary, which will be deducted from pay.  Further information about the pension scheme is available on the NILGOSC website www.nilgosc.org.uk.

Annual leave: 
The annual leave entitlement for the post is 27 days per annum increasing to 33 days per annum after 5 years’ service.  In addition there are normally 12 public and extra statutory holidays in any leave year.

Hours:
This is a full-time role. The normal hours of work are 36 per week however the post-holder will be required to work the necessary hours to successfully carry out the duties of the job.

Location:

The postholder’s main location will be in a large library within the North and West geographical area and will be subject to consultation with the successful candidate on appointment.
He/she will be expected to spend a proportion of their time at Lisburn City Library, the Headquarters of Libraries NI and Derry Central Library.

Travel Requirements: 
As the role carries regional responsibility, travel across Northern Ireland (and on occasion further afield) will be required in order to attend meetings and fulfil the full range of duties and responsibilities.

Travelling and Subsistence:
Travel expenses at rates approved by Libraries NI will be paid in respect of approved journeys necessary as an employee of Libraries NI.

Relocation Expenses:
Libraries NI may reimburse or contribute towards the costs reasonably incurred in removal and in setting up a new home where it is necessary to do so.

Mobility Clause:
The post will be located in an agreed location, or at any alternative premises as may be reasonably required and may be subject to change following consultation with the postholder.

Pre-Appointment Checks:
Appointment is subject to the completion of satisfactory pre-appointment checks which include:
Provision of proof of eligibility to work in the UK
Provision of original Birth Certificate
Access NI screening
Completion of satisfactory pre-employment health screening
Receipt of two satisfactory references to include current/most recent employer
Provision of original documentary evidence of qualifications as listed in the eligibility criteria.